At foodora, the team conducts one user testing session a month. From dining with users, to guerrilla testing, or remote in Pakistan, we tested all over the world, and in every stage of feature development.

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During my time at foodora, I participated in many user testing sessions, including: a remote session with users from Pakistan and Singapore; two sessions with users in Sweden where one designer was in Sweden and the observers’ room was in Berlin; a “dine with users session”; a guerrilla testing session in the streets of Berlin.

I organized a session in which we visited the customer care agents and worked alongside them for a day, discovering many of the insights they have from helping users overcome problems every day.

Here I am showing some material from the “dine with users” session. For the users’ privacy, the amount of material I can show is limited.