LUCIA TAHAN —UPDATED SEPT. 2018


👋

Lucia
is a senior creative currently living in Berlin, working  as a Digital Product Designer at foodora + foodpanda. Lucia also co-founded Tools for Show, a startup backed by NEW INC in NYC, and More—Soon, a global design agency. Over the years Lucia received various design honors and her work has been shown at Venice Biennale, MAXXI, Trienal de Lisboa and University of Illinois at Chicago, among others. 

Mark







SELECTED DIGITAL WORK


Mark

foodora & foodpanda











FOODORA & FOODPANDA


Global Help Center



“Our most impactful project in 2018”
— Rodrigo Sampaio, Foodora and Foodpanda Global CEO

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HELP CENTER

KPIs: How product design reduced a whooping 55% of customer support requests


A design that was helpful and delightful—and adored by business.

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HELP CENTER

From concept to production — The design process


The entire design process for a major global new feature: from wireframing to user research, to dev specs.

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FOODORA & FOODPANDA


Design System



Contributed to the design of a global platform-agnostic solution for foodora and foodpanda brands to accommodate the needs of a scaling product in 21 countries around the world.


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MORE PROJECTS AT FOODORA & FOODPANDA

(COMING SOON)




DESIGN SYSTEM

Spacing & How to create a clean Sketch library


Defining all spacing and click targets for visual balance and interaction. Bonus: tips on Sketch libraries for teams

UI ENGINEERING

Anatomy of an app bar


How I mapped, redesigned and led the implementation of a new daring navigation pattern.

UX

How to use UX to disuade but not frustrate


Designing from principles means that some UX rules have to be broken.

SPECS

Order tracking page


The place where hungry customers track their delivery.

USER TESTING

Gathering insight from user testing sessions


How we conducted guerrilla sessions, shadowing, and other types of user testing.

UX WRITING

UX writing guidelines


Defining the language and tone for the foodora help center.




Mark
Lucia Tahan — hello@luciatahan.com
Berlin — NY